{"id":11746,"date":"2025-05-22T09:14:43","date_gmt":"2025-05-22T13:14:43","guid":{"rendered":"https:\/\/talgo.ca\/e-commerce-customer-service-operations-manager-in-victoriaville"},"modified":"2025-05-22T15:50:22","modified_gmt":"2025-05-22T19:50:22","slug":"e-commerce-customer-service-operations-manager-in-victoriaville","status":"publish","type":"post","link":"https:\/\/talgo.ca\/en\/e-commerce-customer-service-operations-manager-in-victoriaville","title":{"rendered":"E-commerce, Customer Service &#038; Operations Manager in Victoriaville"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-star\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"extra-color-2\" data-spacing=\"default\" data-alignment=\"left\"> \n<h4>Category: Information and Communication Technologies (ICT)<\/h4>\n<ul>\n<li><strong>Location<\/strong>: Victoriaville;<\/li>\n<li><strong>Salary<\/strong>: To be discussed based on experience;<\/li>\n<li><strong>Employment Type<\/strong>: Permanent (32 hours\/week)<\/li>\n<li><strong>Start Date:<\/strong> To be discussed (June\u2013July 2025)<\/li>\n<\/ul>\n <\/div>[divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;center&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;extra-color-2&#8243;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; text_color=&#8221;#44283c&#8221; line_reveal_by_space_text_effect=&#8221;none&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;E-commerce, Customer Service &amp; Operations Manager in Victoriaville&#8221; text_direction=&#8221;default&#8221;][\/split_line_heading][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Located in Victoriaville, our client is a well-established company in the fashion industry, known for its human-centered and stylish approach. The company is looking to grow its team during a digital transformation phase.<\/p>\n<p>As part of the migration to the Shopify platform, it is seeking an experienced fashion advisor who is organized, detail-oriented, and has an excellent sense of customer service.<\/p>\n<p><strong>The goal<\/strong>: to offer an online experience as personalized and refined as the one delivered in-store.[\/vc_column_text][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; text_color=&#8221;#44283c&#8221; line_reveal_by_space_text_effect=&#8221;none&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Your mission:&#8221; text_direction=&#8221;default&#8221;][\/split_line_heading][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You will be the main point of reference for the online customer experience. From publishing products online to shipping, including personalized remote advising, you will play a central role in the quality of the boutique\u2019s digital service.<\/p>\n<p>This is a <strong>versatile and non-routine position<\/strong> \u2013 you will be involved in multiple aspects of the boutique, making it a rewarding and stimulating opportunity on a daily basis.[\/vc_column_text][vc_custom_heading text=&#8221;Main Responsibilities&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23ff8160&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-star\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<h4>Shipping and Order Processing:<\/h4>\n<ul>\n<li>Carefully and accurately prepare orders<\/li>\n<li>Select optimal shipping options (fast and cost-effective)<\/li>\n<li>Track parcels and communicate with clients as needed<\/li>\n<li>Handle returns professionally (encouraging exchanges or store credits)<\/li>\n<\/ul>\n<h4 class=\"p1\">Customer Service and Remote Styling:<\/h4>\n<ul>\n<li class=\"p1\">Respond to clients (phone and email \u2013 bilingual)<\/li>\n<li class=\"p1\">Provide thoughtful advice based on body type, style preferences, and needs<\/li>\n<li class=\"p1\">Offer a personalized and professional remote shopping experience<\/li>\n<li class=\"p1\">Handle post-sale requests and maintain customer satisfaction<\/li>\n<li class=\"p1\"><strong>Create product pairings (complete looks)<\/strong> to recreate the in-store experience online and inspire clients with relevant suggestions<\/li>\n<\/ul>\n<h4 class=\"p1\">Product Uploads (Shopify):<\/h4>\n<ul>\n<li class=\"p1\">Create product listings: prices, sizes, accurate descriptions (flawless French and English)<\/li>\n<li class=\"p1\">Organize photos in a logical and consistent order<\/li>\n<li class=\"p1\">Use Canva to adjust or standardize visuals when needed<\/li>\n<li class=\"p1\">Ensure visual consistency throughout the online store<\/li>\n<\/ul>\n<h4 class=\"p1\">Inventory Monitoring and Receiving:<\/h4>\n<ul>\n<li class=\"p1\">Participate in receiving merchandise (unpacking, quality control, tagging)<\/li>\n<li class=\"p1\">Create product listings progressively, based on arrivals<\/li>\n<li class=\"p1\">Collaborate with the procurement manager to ensure stock accuracy online<\/li>\n<\/ul>\n<h4 class=\"p1\">Team Collaboration:<\/h4>\n<ul>\n<li>Work closely with the marketing manager to align featured products with campaigns<\/li>\n<li>Coordinate with the procurement manager to ensure seamless updates of stock and website<\/li>\n<li>Assist in-store when needed, particularly with customer service or occasional personalized styling<\/li>\n<\/ul>\n<h4 class=\"p1\">Desired Profile:<\/h4>\n<ul>\n<li class=\"p1\">Hands-on experience in clothing sales or styling<\/li>\n<li class=\"p1\">Bilingual (French and English, spoken and written)<\/li>\n<li class=\"p1\">Proficient in Shopify and Canva<\/li>\n<li class=\"p1\">Excellent writing skills, error-free in both French and English<\/li>\n<li class=\"p1\">Attention to detail, precision, and thoroughness<\/li>\n<li class=\"p1\">Structured, reliable, and methodical mindset<\/li>\n<li class=\"p1\">Comfortable giving remote advice with empathy and professionalism<\/li>\n<li class=\"p1\">Strong aesthetic sense and interest in visual product presentation<\/li>\n<\/ul>\n <\/div>[vc_custom_heading text=&#8221;What We Offer:&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23ff8160&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-star\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li class=\"p1\">A stable and versatile position in a growing company<\/li>\n<li class=\"p1\">A professional, human, and creative work environment<\/li>\n<li class=\"p1\">Meaningful involvement in the digital transformation of the boutique<\/li>\n<li class=\"p1\">Employee discounts and recognition within a passionate team<\/li>\n<\/ul>\n <\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; 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