Category: Information and Communication Technologies (ICT)
- Location: Victoriaville;
- Salary: To be discussed based on experience;
- Employment Type: Permanent (32 hours/week)
- Start Date: To be discussed (June–July 2025)
E-commerce, Customer Service & Operations Manager in Victoriaville
Located in Victoriaville, our client is a well-established company in the fashion industry, known for its human-centered and stylish approach. The company is looking to grow its team during a digital transformation phase.
As part of the migration to the Shopify platform, it is seeking an experienced fashion advisor who is organized, detail-oriented, and has an excellent sense of customer service.
The goal: to offer an online experience as personalized and refined as the one delivered in-store.
Your mission:
You will be the main point of reference for the online customer experience. From publishing products online to shipping, including personalized remote advising, you will play a central role in the quality of the boutique’s digital service.
This is a versatile and non-routine position – you will be involved in multiple aspects of the boutique, making it a rewarding and stimulating opportunity on a daily basis.
Main Responsibilities
Shipping and Order Processing:
- Carefully and accurately prepare orders
- Select optimal shipping options (fast and cost-effective)
- Track parcels and communicate with clients as needed
- Handle returns professionally (encouraging exchanges or store credits)
Customer Service and Remote Styling:
- Respond to clients (phone and email – bilingual)
- Provide thoughtful advice based on body type, style preferences, and needs
- Offer a personalized and professional remote shopping experience
- Handle post-sale requests and maintain customer satisfaction
- Create product pairings (complete looks) to recreate the in-store experience online and inspire clients with relevant suggestions
Product Uploads (Shopify):
- Create product listings: prices, sizes, accurate descriptions (flawless French and English)
- Organize photos in a logical and consistent order
- Use Canva to adjust or standardize visuals when needed
- Ensure visual consistency throughout the online store
Inventory Monitoring and Receiving:
- Participate in receiving merchandise (unpacking, quality control, tagging)
- Create product listings progressively, based on arrivals
- Collaborate with the procurement manager to ensure stock accuracy online
Team Collaboration:
- Work closely with the marketing manager to align featured products with campaigns
- Coordinate with the procurement manager to ensure seamless updates of stock and website
- Assist in-store when needed, particularly with customer service or occasional personalized styling
Desired Profile:
- Hands-on experience in clothing sales or styling
- Bilingual (French and English, spoken and written)
- Proficient in Shopify and Canva
- Excellent writing skills, error-free in both French and English
- Attention to detail, precision, and thoroughness
- Structured, reliable, and methodical mindset
- Comfortable giving remote advice with empathy and professionalism
- Strong aesthetic sense and interest in visual product presentation
What We Offer:
- A stable and versatile position in a growing company
- A professional, human, and creative work environment
- Meaningful involvement in the digital transformation of the boutique
- Employee discounts and recognition within a passionate team